If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Short deliveries, damaged or defective products/services must be reported within 7 days of receiving the delivery. If any products do not match what you ordered this must be reported within 7 days. Customized or bespoke items or jobs cannot be refunded unless defective.
Before returning products you must obtain a RAN (Return Authorisation Number) by emailing firstname.lastname@example.org
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
Once we receive the returned item A-Part Group will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
A-Part Group will not issue refunds for products purchased through other entities, such as distributors or retail partners.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.